game eats my money.. bet bug + tournament bug = broke player Options

[nankatsu fc]

I betted yesterday. It was 1.4 ratio.
I won but my money came as I gave it. I gave 1k I took 1k
bet does not shows on my bet history but it is on my finance tab as it is:



today I betted again to try. I put my money on 2X for man. city match and I won again.
but there is no money again!





and I played at owl cup it had a prize fund of 9600 but I only received 2250!

bet is number 1 at picture and cup is number 2 on picture below.



and this is link for my cup:

http://11x11.com/xml/games/tournaments.php?id=178904

a total of 10-11k gone for me its too much at my level

[Javier]

Hi nankatsu fc,

1. Prize fund refers to the total prize fund allocated to the qualifying players and the winners. Not the prize fund for the final winner.

You can try to click on the sub-headers (1/8 finals, 1/4 finals, Semifinals, Final) to see the breakdown of the prize structure at different stages.

This is what you should see:
1/8 finals - 600 (Prize-money for next stage)
so 8 people from 4 groups = 4800
1/4 finals - 600 (Prize-money for next stage)
so 4 people from knockout = 2400 (Total 7200)
Semi-finals - 750 (Prize-money for next stage)
so 2 people from knockout = 1500 (Total 8700)
Final - 1000 for winning
so winner = 1000 (Total 9700)

As such, you can see that the total prize fund is structure such a way and to sum up the qualification and winning amount.

Please note that this is only an example of the prize structure, not the cup you are referring to as the link to the cup is not valid/expired.

2. As for your bets, the reason is that the bet has not been settled.

You can see from the links on the top:
My bets - refers to the active bets
Bet history - refers to the settled bets

This simply means that the bet has not been payout. However, if it appears in bet history and you did not receive your winnings, you should then inform the support.

Hope these clarifies.

Enjoy the game!


Javier

[keem]

I betted yesterday. It was 1.4 ratio.
I won but my money came as I gave it. I gave 1k I took 1k

Hey nankatsu,I wouldn't put it better than Javier did,just wanted to clarify something from the part U said!That 1 K U submitted as a bet was back to U as 1 K,winning(bets) was just a wrong entry,some of the bets on Man city & Villa were back to the cash of betters in this form way long before the game was played,so that wasn't to consider as a bet & U won't see that game in bet history,it is just a little mistake happened & U got ur money back then,[it happened to me with 5 k,went 2 bet again].U didn't win any thing(or lose)
faceman-the admin-is checking about wt happened!
Great work Javier!