game eats my money.. bet bug + tournament bug = broke player Options

[nankatsu fc]

I betted yesterday. It was 1.4 ratio.
I won but my money came as I gave it. I gave 1k I took 1k
bet does not shows on my bet history but it is on my finance tab as it is:



today I betted again to try. I put my money on 2X for man. city match and I won again.
but there is no money again!





and I played at owl cup it had a prize fund of 9600 but I only received 2250!

bet is number 1 at picture and cup is number 2 on picture below.



and this is link for my cup:

http://11x11.com/xml/games/tournaments.php?id=178904

a total of 10-11k gone for me its too much at my level

[keem]

I betted yesterday. It was 1.4 ratio.
I won but my money came as I gave it. I gave 1k I took 1k

Hey nankatsu,I wouldn't put it better than Javier did,just wanted to clarify something from the part U said!That 1 K U submitted as a bet was back to U as 1 K,winning(bets) was just a wrong entry,some of the bets on Man city & Villa were back to the cash of betters in this form way long before the game was played,so that wasn't to consider as a bet & U won't see that game in bet history,it is just a little mistake happened & U got ur money back then,[it happened to me with 5 k,went 2 bet again].U didn't win any thing(or lose)
faceman-the admin-is checking about wt happened!
Great work Javier!